🛒 Your Cart
Your cart is empty
Last updated · June 2026
This Privacy Policy explains what information Sheltre collects, how we use it, and the choices you have. It applies to the Sheltre website, mobile app, and related services. By using Sheltre, you agree to the practices described here.
We collect the information you provide — such as your name, email, phone number, and password when you register, and the details of your bookings, orders, donations, and adoption applications. When you submit a rescue report, we collect the video and the location you share. We also collect limited device and usage data to operate and improve the Platform.
We use your information to provide the Platform: to create your account, process bookings, orders, and donations, route rescue reports to responders, communicate with you, prevent fraud, and improve our services.
Rescue reporting and the live map rely on location. With your consent, we use your device location to place a report accurately, dispatch nearby responders, and show you cases near you. You can disable location access in your device settings, though some features may not work.
Payments for orders, bookings, and donations are processed through our payment flow. In the current release Sheltre uses a managed wallet and does not store complete card numbers. When a real payment gateway is enabled, card data is handled by that provider, not stored by Sheltre.
We share information with shelters and rescue providers as needed to fulfil adoptions, bookings, and rescues; with service providers that help us run the Platform; and where required by law. We do not sell your personal information.
We use cookies and browser storage to keep you signed in, remember your cart, and store your preferences. You can clear these through your browser, though parts of the Platform may stop working.
We keep your information for as long as your account is active or as needed to provide the Platform and to meet legal, accounting, or reporting obligations.
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in line with applicable law.
We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Sheltre is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us.
We may update this Policy from time to time. Material changes are reflected by updating the date above. Your continued use after changes means you accept the revised Policy.
Questions about our privacy practices? Reach us at hello@sheltre.eg or call +20 11 0413 6763 — Cairo, Egypt.
Your cart is empty